3. RIGHTS AND RESPONSIBILITIES OF THE CARRIER

3.1. The carrier aims to perform the service of passenger and luggage carriage on the route specified on the ticket

3.2. The carrier aims at providing passengers with appropriate travel conditions, according to the principles of safety and hygiene.

3.3. In case of coach or minibus breakdowns, the Carrier shall take all steps to ensure replacement means of transport to enable the passengers to continue travel.

3.4. In case of carriages to airports - the carrier shall not be liable for damages or delays arising from:
a) wrong or incomplete information about departure or arrival of the passenger

b) interruptions in road traffic, prolonged waiting on the border, road inspections, bad weather conditions, delays of customers or other unforeseeable events

3.5. The carrier insures passengers against consequences of unfortunate accidents (NNW) during carriage, but shall not be liable for damages arising outside the vehicle.

3.6. The carrier has the right to refuse to take aboard or drop a passenger off on the route, in the event when the passenger:

a) is intoxicated or under the influence of intoxicants;

b) fails to comply with "Contractual terms of carriage ";

c) behaves in a troublesome manner for other passengers or compromises safety, punctuality or continuity of carriage.

d) does not have documents required to cross borders, does not comply with customs and foreign currency regulations or, without notifying the carrier, transports items that require longer customs clearance and, at the same time, may cause delays in coach or minibus clearance on the border.

e) has a ticket obtained in a way inconsistent with the binding law or regulations of the Carrier, or is unable to prove that he or she is the person whose personal data have been entered on the ticket.

f) the presented ticket bears signs of alterations or forgery


4.BOOKING, CANCELLATION AND CHANGES OF TICKETS

4.1. Booking of carriage takes place at the time of issuing the ticket.

4.2. Booking of carriage may be made by phone, in an agency or at www.interglobus.pl.

4.3. In case of resignation from carriage, the client bears the following cancellation-related costs:
-up to 7 days prior to the date of departure 10%;

-up to 2 days prior to the date of departure 20%;

-up to 1 day prior to the date of departure or on the day of departure 100%.

The passenger shall not be entitled to refund of the costs of transportation if not reported in sufficent advance.

4.4. The first change of dates of departure, if reported by phone or in the agency up to 12 hours prior to the date of departure or arrival, is free; fees for any subsequent changes are agreed individually, however, the fee may not be higher than 50% of the price of carriage.

4.5 Passenger has a right to resign from using a part of the ticket up to one day before the departure (so called 'ticket suspension'). On the day of the departure no changes are allowed. Ticket can be suspended for usage within next 6 months on the route it was declared.


5. RIGHTS AND RESPONSIBILITIES OF A PASSENGER

5.1 The passenger is obliged to:

a) have and present a valid ticket for transportation on the whole route of transportation;

b) have documents necessary to cross borders

c) to be punctual at the place of coach or minibus departure. Passenger's failure to turn up at the time of the scheduled departure is regarded as resignation from carriage.

d) follow any recommendations of the coach or minibus crew;

5.2. The passenger is liable for damages caused to other passengers or to the Carrier.

5.3. Smoking, consumption of alcohol and use of intoxicants in a coach or minibus is strictly forbidden. Passengers who do not comply with these recommendations shall be called upon to immediately leave the coach or minibus.

5.4. Considering the special character of airport transfers- in case of delays, changes or any problems when finding the coach or minibus, please contact us under the 24-hour emergency phone number 0608-33-02-33. Any possible complaints shall not be recognized in the case of no telephone contact by the Client.

5.5. Carriage of children and their age must be reported to the Carrier in advance, owing to safety requirements, infant restraints and supports for children.

5.6. Any complaints related to the carriage agreement should be sent by mail at the address of the agency within maximum 14 days from the occurrence of the circumstances being the basis for the complaint.

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